Club Benchmarking Resources
H. James Harrington says, “Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.”
Benchmarking, the act of measuring and analyzing operating performance, seeks to understand the patterns underlying a club’s operation. This book provides the rationale for and information on how you can establish an in-depth program of benchmarking in all areas of your operations.
Printing on demand book, spiral bound, 150 pages. Shipping included in price. Allow 10 days to 2 weeks for delivery.