Service-Based Leadership - The Foundation for Successful Club Operations
It all starts with leadership. Strong and stable leadership is the single most important requirement to successful club operations. While there are many styles of leadership suited to any industry or endeavor, experience over many years in the service business makes it clear that a service-based approach to leadership works best in the club industry.
Service-Based Leadership differs from other leadership styles in its focus on serving the needs of employees to provide them with the proper tools, training, resources, engagement, motivation, and empowerment to serve the club’s members. The importance of this support can be inferred by the question: “How can employees provide quality service if they are not properly served by the leadership, example, and ongoing support of their managers?”
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